Effective date: November 2025
Yenu Health (“Yenu Health”, “we”, “us”, “our”) provides a mobile and web application along with related services (the “Service”). This Privacy Policy explains how we collect, use, disclose, and protect information when you use the Service, including audio recordings you choose to record or upload.
By using the Service, you agree to the practices described in this Privacy Policy.
1) Information We Collect
A. Audio Recordings and Related Data You Provide
When you use the Service to record or upload audio, we may collect:
- Audio Recordings (e.g., recordings captured through the app)
- Metadata you provide or that is generated by the Service, such as recording time, selected recording type/location labels, and processing status.
- Derived Outputs produced from recordings, such as filtered audio, visualizations (e.g., waveform or spectrogram), and analysis results (if applicable).
You control whether to create and upload recordings. If you do not upload recordings, we do not receive them.
B. Account and Usage Information
We may collect:
- Account Identifiers (such as username or email, if you register)
- Authentication Data (such as session tokens)
- App Usage Information (e.g., feature use, error logs, and performance data)
C. Device and Technical Information
We may collect limited device and technical information necessary to operate the Service, such as:
- Device type, operating system version, app version
- Network and diagnostic information (e.g., crash reports)
We do not intentionally collect precise location data unless you explicitly provide it.
2) How We Use Your Information
We use collected information to:
- Provide and operate the Service (including recording upload, storage, processing, and playback)
- Generate outputs you request (e.g., filtered audio and visualizations)
- Authenticate users and secure accounts
- Improve and maintain the Service (debugging, performance, feature improvement)
- Communicate with you about service updates, support requests, and important notices
- Comply with legal obligations and enforce our terms
3) Audio Recordings and Health-Related Use
Audio recordings you upload may relate to health. The Service is intended to help you store, review, and process recordings; it is not a substitute for professional medical advice, diagnosis, or treatment. If you have concerns about your health, consult a qualified clinician.
4) How We Share Information
We do not sell your personal information.
We may share information only in the following situations:
- Service Providers: We may use trusted vendors to help operate the Service (e.g., cloud hosting and storage). These providers are permitted to process information only on our instructions and for the purposes described in this Policy.
- Legal and Safety: We may disclose information if required by law or if we believe it is necessary to protect rights, safety, and security, investigate fraud, or respond to lawful requests.
- Business Transfers: If we are involved in a merger, acquisition, financing, reorganization, or sale of assets, information may be transferred as part of that transaction, subject to appropriate safeguards.
5) Data Retention
We retain your information for as long as necessary to provide the Service and for legitimate business or legal purposes, including dispute resolution, security, and compliance.
You may request deletion of your account and associated recordings as described below.
6) Security
We implement reasonable administrative, technical, and organizational measures designed to protect information against unauthorized access, loss, misuse, or alteration. However, no system can be guaranteed to be 100% secure.
7) Your Choices and Rights
Depending on where you live, you may have rights to:
- Access, correct, or delete your personal information
- Request a copy of information you provided
- Object to or restrict certain processing
You can also:
- Stop uploading recordings by discontinuing use of the recording features
- Request deletion of your account and recordings by contacting us
To exercise rights, contact us using the details below.
8) Children’s Privacy
The Service is not intended for children under the age of 13 (or the minimum age required in your jurisdiction). We do not knowingly collect personal information from children. If you believe a child has provided information, contact us so we can take appropriate action.
9) International Users
Your information may be processed in countries where we or our service providers operate. These countries may have data protection laws different from those in your jurisdiction. We take steps to protect information consistent with this Policy.
10) Changes to This Policy
We may update this Privacy Policy from time to time. If we make material changes, we will provide notice through the Service or by other means. The “Effective Date” at the top indicates when the Policy was last updated.
11) Licensing and Ownership
A. Proprietary Rights
All models, code, algorithms, and associated intellectual property used to provide the Service are the proprietary property of Yenu Health. These are protected by copyright, trademark, and other intellectual property laws. You may not use, reproduce, or distribute these without explicit permission.
B. Use of Third-party Services
We use third-party cloud services (e.g., Amazon Web Services) for storage, processing, and transmission of data. These services are provided subject to their terms and conditions and privacy policies. We ensure that any third-party providers we use comply with applicable data protection laws, including GDPR and HIPAA.
12) Contact Us
If you have questions or requests regarding this Privacy Policy, contact:
Yenu Health
Email: info@yenuhealth.com
Address: Office One 1 Coldbath Square, Farringdon, London, England, EC1R 5HL